MVC folder structure:
project/
│
├── app/
│ ├── controllers/
│ ├── models/
│ ├── views/
│ └── helpers/
│ ├── config/
├── public/
├── assets/
│ ├── css/
│ ├── js/
│ ├── images/
│ └── uploads/
v │
├── database/
├── routes/
├── vendor/
└── index.php
Core Features:
1. Contact Management
Store customer and prospect information
Manage names, emails, phone numbers, addresses, and social profiles
Keep a complete customer interaction history
2. Lead Management
Capture leads from websites, forms, and campaigns
Track lead status throughout the sales pipeline
Assign leads to sales representatives
Score and prioritize leads
3. Sales Pipeline Management
Visualize sales opportunities
Track deals from initial contact to closing
Monitor deal stages and probability of success
Forecast future sales revenue
4. Customer Communication
Email integration
SMS and messaging support
Call logging and call history
Meeting scheduling and reminders
5. Task and Activity Management
Create tasks and to-do lists
Schedule appointments
Set follow-up reminders
Track completed activities
6. Customer Support Management
Ticket creation and tracking
Complaint and issue management
Service request handling
Knowledge base integration
7. Marketing Automation
Email marketing campaigns
Customer segmentation
Campaign performance tracking
Automated follow-up workflows
8. Reporting and Analytics
Sales reports
Customer acquisition reports
Performance dashboards
KPI monitoring
Revenue analysis
9. Document Management
Store contracts, proposals, and invoices
Upload customer-related files
Version control
Secure document sharing
10. Workflow Automation
Automate repetitive tasks
Approval workflows
Automatic notifications
Trigger-based actions
11. User and Role Management
User authentication
Role-based access control
Permission management
Activity logs
12. Customer Interaction History
Record calls, emails, chats, and meetings
Timeline of customer interactions
Purchase history
Notes and comments
13. Calendar and Scheduling
Appointment management
Team calendars
Meeting invitations
Event reminders
14. Integration Capabilities
Email services (e.g., Outlook, Gmail)
ERP systems
Accounting software
E-commerce platforms
15. Mobile Access
Mobile-friendly interface
Android and iOS support
Offline access
Push notifications
16. Customer Portal (Optional)
Customers can view tickets
Track orders
Update personal information
Download invoices and documents
17. Security Features
Data encryption
Backup and recovery
Multi-factor authentication (MFA)
Audit logs
Privacy and compliance controls
18. Dashboard
Personalized dashboard
Sales overview
Recent activities
Upcoming tasks
Key business metrics
give me a prompt
Source Code : https://github_______com/cai-ro-coders/CRM-Customer-Relationship-Management-system-Using-PHP-MySQL-PDO-and-MVC-architecture
